1 year ago
43
AT&T wireless work was down for immoderate customers for parts of Tuesday due to the fact that of a bundle contented that has since been resolved, the institution said.
"We've resolved a bundle contented that disrupted the quality of a constricted fig of our customers to link to our wireless network," an AT&T spokesperson said successful an email aboriginal Wednesday. "We apologize for the inconvenience, and we admit our customers' patience arsenic we worked to resoluteness this issue."
Details astir the fig of impacted customers and the magnitude of the outage weren't instantly released. But the digital-service tracking website Down Detector showed a surge successful reported AT&T outages starting astir 5 p.m. ET connected Tuesday and peaking astir 7 p.m. By 10 p.m., the fig of reported incidents was declining steeply, according to the site.
The outage affected "some customers" but was not nationwide, the spokesperson said successful a abstracted email Tuesday night. Still, according to Down Detector aboriginal Wednesday, the cities with the astir reports of AT&T outages successful the erstwhile 24 hours were Dallas, Charlotte, Los Angeles, Houston, Chicago and New York City - appearing to correspond a wide geographical range.
Sprinkled crossed the state were authorities entities noting that the outage was oregon mightiness beryllium preventing AT&T wireless customers from calling 911 successful their area.
In Tennessee connected Tuesday evening, the 911 bureau successful Hawkins County said an AT&T wireless work outage "may impact the quality of immoderate AT&T wireless customers to scope our 911 center." The agency, posting connected X, urged radical to telephone its non-emergency enactment if they were incapable to link with 911.
In California, constabulary successful the metropolis of Pinole said successful a societal media station Tuesday evening that immoderate AT&T wireless callers "may person issues calling 911," but added that "landlines arsenic good arsenic different wireless carriers" were not affected. San Jose constabulary said the AT&T outage affected people's quality to telephone 911 determination precocious Tuesday afternoon, but astir 3 hours aboriginal said work had been restored.
In Arkansas, the metropolis of North Little Rock likewise said Tuesday nighttime the outage was impacting the transportation of AT&T 911 calls there, and 2 hours aboriginal said the outage had been resolved.
And successful Florida, the Seminole County government's X relationship referred Tuesday nighttime to an "outage erstwhile calling 911," and urged radical to telephone a "non-emergency fig ... for emergencies until the contented is resolved." It was not instantly wide whether that outage related to AT&T's issues.
The AT&T outage came conscionable 1 time aft the Federal Communications Commission announced a $950,000 colony with AT&T to resoluteness an probe into whether the institution violated FCC rules by failing to present 911 calls and timely notify 911 telephone centers during an August 2023 outage. The outage happened successful parts of Illinois, Kansas, Texas and Wisconsin. AT&T agreed to instrumentality a three-year program "to guarantee aboriginal compliance with the FCC's 911 and outage notification rules" arsenic portion of the settlement.
"Service providers person an work to transmit 911 calls and notify 911 telephone centers of outages successful a timely manner," FCC Chairwoman Jessica Rosenworcel said successful a quality release.
AT&T's outage is among respective the institution has experienced this year. On February 22, the company's web went down for galore customers crossed the United States, leaving them incapable to spot calls, substance oregon entree the net for hours. An archetypal reappraisal suggested the origin was an mistake wrong the company, AT&T said. On June 4, different occupation prevented galore AT&T customers from completing calls betwixt carriers.
People successful respective states person had issues calling 911 successful caller months. In April, a 911 outage successful Nevada, South Dakota and Nebraska was caused by the installation of a airy pole, according to Lumen, a institution that supports immoderate of the 911 systems. An outage that unopen down the 911 strategy successful Massachusetts for 2 hours connected June 18 was caused by a machine firewall, a preliminary probe revealed. Several states, including Alaska and Arizona, experienced 911 work disruptions during a planetary tech outage successful July.
(The-CNN-Wire & 2024 Cable News Network, Inc., a Time Warner Company. All rights reserved.)
