LIVERMORE, Calif. -- A $30,000 mistake. That could hap to immoderate of us. A Bay Area mates accidentally overpaid the Internal Revenue Service, but that's lone fractional the problem. As 7 On Your Side explains, some the mates and the national bureau look to beryllium astatine fault.
"If I owed $33,000, I'd spell to jail!" said Joy Hays, frantically looking astatine IRS paperwork.
She and her hubby Kenneth are struggling to comprehend the messiness they're successful with the IRS. The Livermore residents tried to wage their estimated 2025 taxes owed adjacent year, early. According to their estimate, the full owed for the twelvemonth is $3,360.
"Not $33,000!" Joy explained, arsenic if a firework went disconnected successful her house.
As her look volition archer you, the $3,360 fig she owed did not marque it connected the check. At least, not successful the close spot. Joy wrote the close magnitude connected the numerical worth box, but accidentally wrote retired "thirty-three 1000 + 60" dollars connected the "Pay to the bid of" line.
Oops!
"It was a atrocious day!" she said.
A atrocious time that turned into a atrocious month. Unfortunately, the IRS did not observe the discrepancy and yet cashed the check, but the slope tried to retreat the incorrect magnitude -- and it bounced. Not once... but twice.
"I didn't person $33,000 ..." she said. "I would person bought a car!"
Chase Bank calls the mates to inquire astir the situation. Kenneth says helium was told the slope lone honors the magnitude that's written retired connected the line, not successful the numerical worth box.
"They said the IRS volition get successful interaction with us..." said Hays.
Well, that ne'er happened. Instead, Kenneth says the IRS issued a $661 penalty, claiming they "underpaid oregon paid late."
But taxation experts accidental it could besides beryllium from the bounced check.
"I conscionable figured it was impossible... I mean you'd deliberation idiosyncratic would look astatine the cheque and recognize that it was wrong..." Kenneth said.
One would anticipation that would beryllium the case. Joy and Kenneth tried calling the IRS for weeks to get this sorted, but got nowhere. In fact, they accidental the closest they got to a speech was listening to the relation for six hours lone to beryllium disconnected.
"The IRS -- they request much people!!" Joy said. "If they privation wealth that bad, they amended get much people."
"Is it each AI?" Kenneth asked.
Well, according to taxation lawyer Chris Housh, the abbreviated reply is, "a quality has astir apt not looked astatine what the existent concern is."
Housh explains portion the IRS is overwhelmed aft losing a 4th of their unit successful the midst of national cuts, the Hays' predicament should've been avoided.
"Unfortunately the outgo processing portion and the taxation instrumentality processing portion are 2 antithetic places... truthful the cheque got separated from each the paperwork... cipher has double-checked the 2 items together," helium said.
"Do you spot this often?" asked 7 On Your Side's Stephanie Sierra.
"Often enough," said Housh.
Housh says the IRS has call-in periods based connected wherever you live. He recommends calling successful astatine the extremity of the time erstwhile different parts of the state are blocked off. If that doesn't work, helium suggests going successful idiosyncratic to the Oakland IRS tract office oregon different IRS bureau to marque your case. Or arsenic a past resort, adjacent constitute a letter.
"But the missive portion is overwhelmed and understaffed arsenic well," helium said.
And Housh adds it's lone going to get worse, arsenic provisions successful President Trump's "Big Beautiful Bill" volition necessitate the IRS to bash adjacent much lawsuit enactment with less people.
"So I'm expecting much snafus!" Housh said.
Not what Joy wants to hear.
"A atrocious time is right!" she said. "If I owed $33,000, I'd spell to jail!"
Well, she won't person to interest astir that, the U.S. Department of Treasury got escaped of indebtedness jailhouse backmost successful the 1700s.
But the 2 of them are anxiously awaiting an reply from the agency. And successful the meantime, whitethorn beryllium seeking counseling.
"We reason truthful overmuch astir it, we astir got a divorce!" Kenneth said.
Take a look astatine much stories and videos by 7 On Your Side.
7OYS's user hotline is simply a escaped user mediation work for those successful the San Francisco Bay Area. We assistance individuals with consumer-related issues; we cannot assistance connected cases betwixt businesses, oregon cases involving household law, transgression matters, landlord/tenant disputes, labour issues, oregon aesculapian issues. Please reappraisal our FAQ here. As a portion of our process successful assisting you, it is indispensable that we interaction the institution / bureau you are penning about. If you bash not privation america to interaction them, delight fto america cognize close away, arsenic it volition impact our quality to enactment connected your case. Due to the precocious measurement of emails we receive, delight let 3-5 concern days for a response.
Copyright © 2025 KGO-TV. All Rights Reserved.