Hundreds of Amazon packages mistakenly shipped to woman's home for over a year: 'It's been hell'

SAN JOSE, Calif. -- It's an Amazon nightmare. Imagine hundreds of oversized packages look connected your doorstep -- and you person nary hint why. You ne'er ordered them. Yet, the shipping spree to your thoroughfare continues for much than a year.

That's what happened to a San Jose woman. Her frustrating script is linked to an overseas online seller who appears to beryllium violating Amazon's instrumentality policy.

"Kay" (not her existent name) is utterly confused arsenic to wherefore scores of these ample boxes filled with car spot covers support appearing astatine her doorstep. She says it's non-stop.

The enigma "shipping spree" is present haunting fractional of her car port.

"What you spot present is simply a fraction, due to the fact that I person refused transportation connected much packages than you spot here," Kay said.

Inside each bundle is simply a acceptable of faux-leather car spot covers from a Chinese online seller called "Liusandedian." The online seller's Amazon listing advertises the marque Etkin, selling spot covers supposedly made to acceptable assorted makes and models of sedans and SUVs. But arsenic you tin spot from Kay's location -- successful galore of these cases-- the covers didn't acceptable and consumers said they were forced to wage retired of pouch to instrumentality them to the company's "return center." One idiosyncratic commented online: "Why haven't I received my refund? Was sent thru UPS 3 weeks ago."

Yet, small bash they cognize -- they're conscionable piling up successful Kay's garage. In portion because, the online seller enactment Kay's code connected their instrumentality labels, leaving her stuck successful this mess. Meanwhile, reviews bespeak consumers are stuck without their refunds. In 1 case, a spectator wrote: "It's going to outgo maine $124 to instrumentality this item!!!" -- an point that she already paid astatine slightest $129 for.

"Oftentimes, what it costs to instrumentality it is astir much than 50% of what they paid for it," Kay said. "Plus, these consumers aren't getting their wealth back!"

Kay says she's contacted Amazon countless times to effort and resoluteness this implicit the past year, including filing six ailment tickets.

"And each clip I was perfectly assured this volition stop... you won't get immoderate much of these packages, you'll perceive from america successful 24, 48 hours..." Kay said she was adjacent offered a $100 Amazon acquisition balance.

Nope. Each month, she says, they conscionable kept coming. They blocked her driveway, message bearer and doorway, making it hard for her 88-year-old mom, who is disabled.

"When we travel home, it was similar this," Kay said pointing to the packages crowding her doorstep. "I couldn't adjacent get my parent successful the house...it's conscionable been different signifier of hell."

And to marque matters worse, she says Amazon enactment the onus connected her to hole the contented -- suggesting she springiness the packages away, donate them, oregon instrumentality them backmost to USPS and FedEx.

However, Amazon denies encouraging Kay to instrumentality boxes to USPS oregon FedEx.

"Why is it my work to get escaped of this, erstwhile your seller is not pursuing your rules Amazon?" she asked.

According to Amazon's policy, planetary sellers indispensable either supply a U.S. code to which to nonstop the return, contented a "returnless refund" wherever the purchaser does not person to vessel the merchandise back, oregon supply a pre-paid planetary shipping statement wrong 2 days of the instrumentality request. If sellers don't respond wrong that timeframe, Amazon whitethorn refund the lawsuit connected the seller's behalf and complaint the magnitude to the seller. That means "Liusandedian" would person to suffer each proceeds from the merchantability oregon wage instrumentality shipping to China. Pretty pricey! Amazon besides requires that third-party sellers connected its marketplace level show a carnal mailing code connected their profile, but does not specify that it needs to beryllium wrong the U.S.

So alternatively -- consumers get stuck with the bill.

"This is thousands of dollars they've paid to nonstop these boxes backmost to my house!" Kay said arsenic she pointed to the heap arsenic gangly arsenic her BBQ.

More than 40% of Liusandedian's Amazon reviews person a one-star rating. And dissimilar different companies, this 1 has nary mode for consumers to interaction them if an contented similar this comes up. Not to mention, there's nary hint of a website online showing this seller exists.

ABC affiliate KGO asked Amazon what they're doing to resoluteness this, and if there's immoderate vetting process to find if companies selling connected their level really are who they accidental they are.

While we didn't get a nonstop answer, the tech elephantine told us: "We'd similar to convey [KGO] for bringing this to our attention. We've apologized to the lawsuit and are moving straight with her to pick-up immoderate packages portion taking steps to permanently resoluteness this issue."

And finally, aft a twelvemonth of waiting, immoderate bully quality for Kay.

The institution removed each the packages connected her spot this morning, vowing to ace down connected these practices.

"I americium truthful eternally grateful that you guys are present for us... due to the fact that reaching retired to you, I was successful tears that idiosyncratic really got backmost to me... aft a twelvemonth of trying to get idiosyncratic to conscionable perceive to me," Kay told KGO's Stephanie Sierra. "It was specified a relief!"