5 months ago
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SAN FRANCISCO -- DNA familial investigating institution 23andMe admits its website experienced issues successful the aftermath of its bankruptcy announcement, preventing immoderate customers from being capable to delete their data.
23andMe says the contented has present been resolved.
Thousands of radical flocked to the tract aft the California Attorney General's Office reminded customers of their close to delete their data. That postulation to the tract caused problems.
Chicago nonmigratory David Nathan is basking successful the SoCal prima with a sojourn to Disneyland. But scarier than these amusement parkland rides, is the imaginable of his idiosyncratic information perchance successful the incorrect hands.
"I don't cognize who the adjacent purchaser is going to beryllium of 23andMe, and it's my DNA. It affects my kids, my grandkids, my large grandkids someday," Nathan said.
Which is why, adjacent portion connected vacation, Nathan attempted to delete his information from the tract aft proceeding astir the 23andMe bankruptcy.
RELATED: 23andMe bankruptcy: How to delete your data, destruct your familial samples
To implicit the process, 23andMe said it would nonstop him an email with a unafraid verification code.
"And I waited and waited. I checked my spam. I cognize this email is precise active. I conscionable got an email from 23andMe 4 days ago, and determination was nary email with the six-digit code. I tried again a fewer hours later, aforesaid story," said Nathan.
Nathan wasn't alone. Our sister presumption KGO heard from different 23andMe customers saying they had the aforesaid issue.
"So I changed my password, and I went successful and they said we request to verify this...'A verification codification is going to beryllium sent to you.' I ne'er received it," said Danville resident, Linda Brown. "I tried again and again and again and past yet they said they were having immoderate method difficulties to effort again later."
RELATED: Genetic investigating steadfast 23andMe files for bankruptcy
KGO's investigative squad reached retired to 23andMe Tuesday. In a statement, a spokesperson said, "Our website experienced immoderate issues and delays owed to accrued postulation yesterday. As of contiguous (Tuesday), those issues person been resolved. If anyone has immoderate issues successful regards to accessing their relationship oregon deleting their data, they tin spell to our lawsuit attraction tract for support."
Still, astatine the clip of the interviews, neither Nathan nor Brown hadn't received their verification codes.
"It's discouraging," Brown said.
After speaking with the investigative team, they yet some did and successfully deleted their data.
"I don't privation them to usage my information, oregon if they merchantability the company, to merchantability it to idiosyncratic else, due to the fact that I don't cognize what they're gonna bash with it," Brown said.
"This is people's delicate backstage accusation astir their ancestry, astir immoderate of their connections successful their ancestral tree," said California Attorney General Rob Bonta.
23andMe says determination are nary changes to the mode the institution stores, manages oregon protects lawsuit data. Also that immoderate purchaser volition beryllium required to comply with applicable laws with respect to the attraction of lawsuit data.
The AG's Office says if you're having occupation deleting your data, effort contacting 23andMe directly. If you're not capable to resoluteness the issue, you tin record a ailment with the AG's Office.
Bottom line, if you tried unsuccessfully earlier this week, it's worthy getting backmost connected the 23andMe website and trying again.
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